TWU Local 567

DWH IOC

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December 12, 2025

Celebrating Antoine Jackson DWH 2023 Circle of Excellence honorees

Updated On: Nov 10, 2023

Celebrating our 2023 Circle of Excellence honorees

8 minute read

Created by Maribel Castillo on Nov 2, 2023 9:31 AM.

We are delighted to announce the 100 honorees of the 2023 Circle of Excellence. The Circle of Excellence, formerly the Chairman’s Award, is the highest honor and gratitude awarded to team members for their career achievements. Honorees are those with a career-long history of exemplary customer service, commitment to their teams and operational excellence. Each recipient has demonstrated their ability to support our business objectives and goals with their unwavering commitment, care and compassion in everything they do. Our 2023 honorees and their guests will celebrate their achievements at the award experience and gala in November. Check out the winners below and remember to send them a custom Circle of Excellence eCard with your congratulations.

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Abdullah Mahmood	JFK	Customer Service Agent	Airports
Albert Walker	DFW	Fleet Service Agent	Airports
AnnMarie Gombar	CLT	Crew Chief Ramp	Airports
Anthony Liggons	DFW	Fleet Service Agent	Airports
Armie Pilarca-Woods	HNL	Premium Customer Service Representative	Airports
Cara Tiezzi	ORD	Customer Service Agent	Airports
Christina Thornton	PHX	Fleet Service Agent	Airports
David Blanton	DFW	Crew Chief Ramp	Airports
Georgina Felix	MIA	Customer Service Coordinator	Airports
Jaimie Holzknecht	SFO	Premium Customer Service Coordinator	Airports
Jose Vazquez JR	SV8	Sr. Project Manager, Customer Experience - Alliances	Airports
Joseph Gleason	JFK	Fleet Service Agent	Airports
Kelly Lavender	BNA	Service Manager, Premium Guest Services Operations	Airports
Lisa Haynes	ORD	Control Center Coordinator	Airports
Luis Conforti	MIA	Duty Manager, Airport Customer Operations	Airports
Luis Espinoza	PVR	Agent, Airport Operations	Airports
Manjit Gill	LHR	Lead Representative, Premium Guest Services	Airports
Maria Morales	CUN	Sr. Manager, Airport Operations	Airports
Marie Brown	DFW	Premium Customer Service Representative	Airports
Martha Martinez	LAX	Premium Customer Service Coordinator	Airports
Mary Zieschang	AUS	Premium Customer Service Representative	Airports
Miguel Belloso	AUS	Customer Service Manager, Airport Customer Experience	Airports
Nicholas Efu	SYD	Lead Agent, Customer Services	Airports
Olga Taylor	PLS	Manager, Country International - Turks and Caicos PLS	Airports
Racheli Vardi	TLV	General Manager	Airports
Randal Ross	CLT	Premium Customer Service Representative	Airports
Stephen Shaffer	CLE	Customer Service Manager, Airport Customer Experience	Airports
Susette Eremita	SNA	Service Manager, Premium Guest Services Operations	Airports
Tammy Kimble	DFW	Customer Service Coordinator	Airports
Veronica Quinones	PHL	Staff Assistant, Airport Hub/Gateway	Airports
Wayne Ehmann	RDU	Customer Service Manager, Airport Customer Experience	Airports
Adriel Quintero	MIA	Customer Service Manager, Cargo Services	Airports
Elzbieta Kizer	SV8	Sr. Manager, Cargo Operations Support	Airports
Emma Hunt	LHR	Manager, Customer Services	Airports
Raysa Antich	MIA	Supervisor, Cargo Gateway Customer Service - Station	Airports
Anthony Aliberti	SV8	Manager, Safety Management Systems	Corporate
Viraj Patel-Joshi	SV8	Manager, Safety Data and Quality	Corporate
Chitra Balasubramaniam	SV8	Sr. Analyst, Decision Support Systems	Corporate
Gary Costigan	SV8	Sr. Analyst, Reporting and Analytics	Corporate
John Haywood	SV8	Sr. Manager, Corporate Real Estate	Corporate
Lynn Weber	SV8	Sr. Analyst, Customer Insights and Analysis	Corporate
Missy Morse	SV8	Team Lead, HR Compliance	Corporate
Ron Kaumeyer	SV8	Sr. Analyst, Customer Experience Product Owner	Corporate
Erin Renteria	SV1	Executive Assistant, MD	Customer Contact - Res
Faraz Niyaghi	SV8	Lead Data Scientist, IT Operations Research and Advanced Analytics	Customer Contact - Res
Flavia Beletti	SV8	Sr. Analyst, Contact Center - Quality Strategy	Customer Contact - Res
Gerardo Gonzalez	MEX	Manager, Reservations	Customer Contact - Res
Janet Flagler- Keith	RDU RES	Customer Care Manager, Global Reservations	Customer Contact - Res
Lynette Williams	SV1	Office Based Representative - Escalation	Customer Contact - Res
Paolo Cuadros	LIM	Sr. Application Developer,	Customer Contact - Res
Pierre Kenyon	SV1	Office Based Representative - Escalation	Customer Contact - Res
Rhea Dickie	POS RES	Manager, Reservations	Customer Contact - Res
Ricky Del Toro	SV1	Coordinator, Global Reservations	Customer Contact - Res
Rita Ordaya	LIM	Application Developer	Customer Contact - Res
Sharon Crossley	RDU RES	Home Based Representative - Escalation	Customer Contact - Res
Varita Shelton	RDU RES	Home Based Representative - Escalation	Customer Contact - Res
Victor Escalante	SV1	Manager, Global Reservations	Customer Contact - Res
Cheila Tamayo	MIA	Administrator, Flight Administration	Flight
John Gannon	SV3	Flight Crew Training Instructor	Flight
Karen Hill	CLT	Administrator, Flight Administration	Flight
Kevaughn Hammond	LGA	Pilot, First Officer	Flight
Wanda Swift	SV3	Scheduler, Flight Standards	Flight
Brian Truong	DFW	Flight Attendant	Inflight
Deborah Tierney	DFW	Flight Attendant	Inflight
Eric Albano	DFW	Flight Attendant	Inflight
Jawad Talpur	CLT	Flight Attendant	Inflight
Jesus Gomez	EZE	Flight Attendant	Inflight
Joey Towbin	PHL	Flight Attendant	Inflight
Josh Doyle	CLT	Flight Attendant	Inflight
Marcy Dunaway	SV8	Sr. Analyst, Flight Service Policies and Procedures	Inflight
Michael Sawyer	DFW	Flight Attendant	Inflight
Regina Webster	LAX	Flight Attendant	Inflight
Tyson Trice	MIA	Flight Attendant	Inflight
Schuyler Nero	DFW	Flight Service Manager, Flight Service Base Operations	Inflight
Shelley Caniglia	DFW	Flight Attendant	Inflight
Stacey Rochelle	BOS	Sr. Flight Service Manager, Flight Service Base Operations	Inflight
Tammy Walker	DFW	Flight Attendant	Inflight
Walt Ingetti	ORD	Flight Attendant	Inflight
Debra Holmes	SV7	Sr. Business Analyst, IT	IT
Eddie Armenta	SV7	Sr. Principal Architect, IT Applications	IT
Joe Cummings JR	TUL	Sr. Manager, IT Applications	IT
Yashodhan Joshi	SV8	Sr. Manager, IT Data	IT
Alloysius Ramnarine	TUL	Technical Crew Chief Aviation Maintenance Technician	Tech Ops
Andre Asaro	LAS	Material Logistics Specialist	Tech Ops
Antoine Jackson	DFW	Aviation Maintenance Technician	Tech Ops
Debby Brenneman	PIT	Sr. Analyst, Maintenance Administration	Tech Ops
Deidre Hawkins	TUL	Sr. Engineer	Tech Ops
Frank Russo III	JFK	Aviation Maintenance Technician	Tech Ops
George Kypreos	SV2	Sr. Manager, Dispatch	Tech Ops
Jackie Craig	TUL	Production Assistant, Base Technical Operations	Tech Ops
Jim Hart	SV2	Dispatcher Instructor/International Relief/Check Dispatcher	Tech Ops
Jody Durham	CLT	Supervisor, Inspection Line Maintenance Hub	Tech Ops
Johnny Salazar	LGA	Aviation Maintenance Technician	Tech Ops
Larry Crow	TUL	Crew Chief Material Logistics Specialist - Base	Tech Ops
Mara Hum	SV2	Sr. Specialist, Aircraft Records - Operations	Tech Ops
Mark Groat	SV2	Duty Manager, Customer Service Recovery	Tech Ops
Michael Kramer	LAX	Manager, Aircraft Line Maintenance Hub	Tech Ops
Richard Corona	ELP	Maintenance Mechanic GSE/Facilities	Tech Ops
Tim Hayosh	SV4	Principal Engineer	Tech Ops
Virginia Mcglothlin	TUL	Technical Assistant, Technical Operations	Tech Ops